The IT technician maintains computer hardware, i.e. computers and peripherals, such as printers or scanners. He/she also installs new equipment and software for users in his/her company while ensuring that they are working properly.
"As an IT technician for 2 years, I am here to help my company's employees as best I can to resolve their IT problems. Whether it is a connection or software problem, I intervene either by guiding them over the phone or by intervening on site. My main objective is to satisfy them as best I can by resolving the malfunctions they encounter. I therefore work with all the company's contacts and must be a good listener and be patient."
